Returns & Refunds

Last updated: August 22, 2025

At Clea Head Spa, we want every experience — whether a treatment or a thoughtful gift — to feel seamless, luxurious, and fair. Please take a moment to review our Gift Card Returns and Refund Policy.

1. General Conditions

Clea Head Spa Gift Cards are non-refundable and cannot be exchanged for cash, either in full or in part.
Gift Cards are valid only for Clea Head Spa treatments and services. They cannot be used for unrelated purchases.
Each Gift Card carries a unique code that must be presented at the time of redemption.

2. Validity Period

Clea Head Spa Gift Cards do not expire and remain valid indefinitely from the date of purchase.
Expired Gift Cards cannot be redeemed, extended, or refunded.

3. Cancellations & Returns

Once purchased, Gift Cards are considered final sale.
We do not offer returns, cancellations, or refunds for Gift Cards except as required under South African consumer protection law.
If you purchased a Gift Card in error (e.g., duplicate transaction), please notify us within 48 hours at info@cleaheadspa.co.za so we can review the situation.

4. Lost or Stolen Gift Cards

Clea Head Spa is not responsible for lost, stolen, or damaged Gift Cards.
Replacement may only be considered if you provide proof of purchase and the Gift Card has not yet been redeemed.

5. Incorrect Charges or Disputes

If you believe you have been incorrectly charged, please contact us immediately with your proof of payment.
Disputes will be reviewed on a case-by-case basis, and any refund issued (if applicable) will be processed via the original payment method within 7–10 business days.

6. Gift Card Redemption

Gift Cards may only be redeemed in-store at Clea Head Spa in Cape Town.
Gift Cards cannot be combined with other promotions, packages, or discounted offers unless explicitly stated.
Any balance remaining on a partially redeemed Gift Card will be available until the card’s expiry date.

7. Legal Rights

Nothing in this policy affects your statutory rights under South African consumer protection law.

If you have any questions about this Returns & Refund policy, You can contact us:

By email: info@cleaheadspa.co.za

By visiting this page on our website: https://www.cleaheadspa.co.za